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This is what customers say about Enonic

Morten Eriksen on

You don’t have to take our word for the quality of Enonic’s products and services. Here is what a number of customers have to say.

Enonic exists to create great digital experiences. We aim to please our customers and partners as much as possible—through great user experience, fair pricing and collaboration, and a welcoming and sharing community.

But any company can use flattering adjectives about themselves. Any company can claim to be “great” and “leading,” or tell how awesome their products are. So let’s do something different. Let’s take a look at what our actual, real-life, flesh-and-blood customers say about Enonic. Honest and direct, with no make-up applied.

Product

UX and productivity

According to a vendor-neutral report by Boye & Company, “several customers reported that the admin GUI called Content Studio is easy to work with and master, thus making them more productive.” The advanced image handling was also highlighted as an especially good feature.

In their comprehensive report based on aggregated feedback from IT professionals and leaders, Info-Tech Research Group names Enonic XP an industry leader within web publishing capabilities and content repository.

But there’s always room for improvements. Customers are for instance requesting a better version handling and track changes tool. A verified Enonic XP review from Gartner Peer Insights also thinks Enonic should improve their migration tools—making the transition to Enonic XP easier.

Åsne Taksrud, Vice President IT Digital Customer Solutions from the multi-billion financial services company KLP has the following to say: “Enonic XP is both accessible and easy to work with. In addition, Enonic’s solution was best suited for KLP’s existing skill set, which includes JavaScript.”

Kjetil Kolsrud, Founder & Editor at online newspaper Rett24, thinks “Enonic XP is amazingly user-friendly and has exactly the elements I need as an editor, and not all the stuff I don’t need.”

“Enonic is very intuitive and simple. Even with no experience, you can do a lot with the platform,” says Jon Martin Tafjord, Digital Manager at Norway Post.

See also: What makes Enonic your choice?

Flexibility

In its core, Enonic XP is a web application platform—meant for developers to build digital solutions fast and secure. The Enonic Content Studio is a plugin on top of the XP core, and is used as a feature rich, lean and flexible CMS.

However, Content Studio is no native marketing suite—there are no campaign support or extensive digital marketing features by default. In their report however, Boye & Co writes that “we have not heard a customer or partner requesting Enonic to put these features on their roadmap.”

Customers and partners instead use integrations to boost their marketing efforts—either through ready-made apps like HubSpot, Google Analytics, and Siteimprove on Enonic Market, or through custom solutions built by their own developers.

“Independent apps hooked up with Github is a fast and good way to work. It makes the whole ecosystem very developer friendly,” says a customer to Boye & Co.

As a token of flexibility, Enonic XP powers the digital experiences of all the clubs in the Norwegian Professional Football League—including the main site itself. Thomas Torjusen, Head of Media and CDO, says “All our clubs now have one stable and user-friendly platform—with one design that fits all. The new websites have increased brand visibility and user information, giving us better foundations for sales.”

Innovation

“They win at technical innovation,” says an Enonic customer according to Boye & Co, while other customers reports that the core architecture of XP is easy to understand and setup.

Developers get started within minutes, with a command line interface or Docker images for fast deployment. Most developers know JavaScript, and in Enonic development is done in server-side JavaScript—easing the process.

See also: What do solution partners say about Enonic?

Company

Collaboration

Boye & Co write that many customers and business users “report that Enonic is a pleasure to work with.” Every project and customer setup is unique, and Enonic is always putting in effort to meet every specialised requirement.

Info-Tech Research Group lists Enonic in first place when it comes to likeliness to recommend and customers who plan to review. Customers are satisfied with Enonic over the board, ranking the company first in areas such as business value, data integration, training quality, support, feature breadth, and ease of IT administration. Enonic is also listed as the number one generous, innovative, and secure company.

Torstein Aas-Hansen, Editor and Department head at Norwegian mutual insurance Gjensidige, emphasizes the collaboration further: “The close relationship and collaboration with the experts from Enonic was absolutely decisive for the success of our new technical platform.”

Support

A verified review of Enonic XP on Gartner Peer Insights underlines the support specifically: “if you need help/support you will get [it] immediately. So you will get good support 24/7.”

Another review states the same: “Excellent customer service and relation to the main contact. They focus on listening to our needs and find the best solution for us. Their product is also superior in my opinion in terms of user-friendliness and flexibility.”

Support is also reported as being effective according to Boye & Co, who write that partners think “Enonic is easy to work with and listens to feedback. That key individuals, such as their CTO, reply to discussion forum is a key strength.”

Community

Enonic hosts several meetings yearly, aimed at both developers and web editors. The meetups are, as noted by Boye & Co, “high quality and worth attending,” addressing highly relevant topics and issues for customers, partners, and other onlookers alike. In addition to this, Enonic also offers a forum and a Slack channel.

Training and certification

Enabling skills and resumés for both own and external developers is an important task for Enonic—as well as enabling web editors to become more efficient through our content courses. Through quality training courses and robust certification tests customers are able to visibly increase their skills and competence.

In conjecture with the educational nature of Enonic, a verified review from Gartner Peer Insights states that Enonic “is a very open and user friendly solution. It was easy to educate all our publishers and also easy to adjust to meet our needs.”

Read also: 6 ways Enonic XP can help your company generate revenue »

Advisory

We in Enonic want our customers and partners to succeed, and in that endeavour we provide an advisory service about everything from system architecture, implementation, and deployment to specific choices within design and functionality.

Si Muddell, Digital Engagement Strategy Director in British charity Scope, said the following about the advisory practice by Enonic: “Enonic were fantastic to work with, and very active in contributing ideas and considerations for best practice. Enonic XP has an intuitive admin interface, and has proved to be a highly stable and secure platform.”

Another review from Gartner Peer Insights share the customer’s thoughts about the advisory aspect of Enonic. According to the review, Enonic “are the experts and can advise you in decisions.”

***

As an overall conclusion, we’ll let the following quotation and the following statistics speak for themselves:

“Working with Enonic is really enjoyable. Both with the product and the company. The product is both user-friendly and flexible. The company focuses on good customer service, and meets all of our needs in an excellent way!” – Verified user review on Gartner Peer Insights.

8.8 composite score (no. 1 overall), 8.9 CX score (no. 6 overall), +90 emotional footprint (no. 6 overall), and 93% likeliness to recommend (no. 1 overall) – Info-Tech / Software Reviews September 2019.

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Topics: 
Enonic XP
customer journey
digital experiences
cms
user experience
support
community