The Way We Listen to Product Inputs and Feature Requests from Partners
Enonic’s partners have a real influence on the direction of our digital platform, so make sure you use your voice.
One aspect of Enonic that may surprise new partners and customers is how easy it is to come into direct dialogue with both employees and the leadership on issues, product inputs, and feature requests.
In their review of the Enonic platform, professional networking firm Boye & Company tells of partners reporting “that Enonic is easy to work with and listens to feedback. That key individuals, such as their CTO, reply to discussion forum is a key strength, whereas the bigger platform vendors and also direct competitors are more distanced and harder to get engaged.”
Here we will walk through the different input methods available for partners, and how we handle them.
Methods to Give Input
There are many ways for partners to provide Enonic with valuable inputs:
- Slack
- Forum
- Support channel
- GitHub issues
- Through your dedicated partner manager
- In relation to bids
Note that the support channel is meant for urgent matters, or when you need a structured and SLA based follow-up.
When it comes to bids, the inputs can be made by partners when we are working together to answer requirement specifications from a potential customer.
How We Handle Feature Requests
When we receive requests, they are automatically routed through our roadmap process, which is a part of our quality system. We conduct a bi-weekly meeting where representatives from different Enonic teams and key stakeholders meet in order to prioritize development efforts and update our public roadmap.
In these regular meetings, we answer incoming feature requests and prioritize elements in the roadmap. Changes, implementations, and updates are then realized in upcoming development sprints, according to their priority rank.
When all is said and done, it’s important to remember that there are many requests in many areas at any given time. We must therefore constantly prioritize, where primacy is given to issues that are important for existing customers or important in order to win new customers.
