Choosing the right headless CMS involves more than pricing. Your CMS is the hub for your digital content, and it is important to make the foundation for content structure and flexible APIs right before you start building your vision on top of it. Neglect it, and you run the very real risk of everything collapsing.
The headless solution you choose must also please multiple stakeholders. For instance, the productivity of your editors and developers depends on their approval of the system. Also, there is no magic switch that can change your CMS if you realise it is not up to the task. You must likely live with your decision, good or bad, for years to come. All of which is a great reason to make sure that you choose a headless CMS that is not just future-proof, but the right fit for your digital experiences as well as your organisation.
A CMS might be at the back-end of your business, but it is at the front-end of many people’s minds. Decision makers, marketing managers, developers, and the IT team – they are all directly affected by your choice of CMS. And that means you should involve all these stakeholders in the decision making process. Below are common stakeholder groups and what they will be considering when it comes to picking the right system.
A decision maker will be interested in a future-proof CMS that can grow with your company.
What is the projected lifetime cost of the system? And will it return on investment in the long run?
Will the headless CMS be able to handle the growth of your business both for technical scaling and functionality?
Is there any risk of down-time getting in the way of business? Can you trust the vendor to provide adequate support and steadily release new features?
These are the people who will be using the headless CMS every day, so it is vital that it offers all-important functionality and flexibility.
How long is it going to take for the team to get familiar with the CMS in order to maximise productivity?
How easy is it to manage the solution without involving developers on every turn? Remember, the whole point of a CMS is to help with content management—not to hold it back.
How do you model the content structure in the CMS? Reuse of content saves both time and resources, and can thus benefit editors tremendously.
Developers are arguably the no. 1 target group for headless. They will want to know how the CMS fits into the organisation’s digital solutions and frameworks—as well as knowing all the nitty gritty details of the system.
For developers, headless is first and foremost about API flexibility and the ability to pull out any specified data to their preferred clients.
Confer with your developers whether your organisation needs the solution delivered as a service or as software. Both alternatives entail their own sets of pros and cons.
Developers usually like to partake in communities in order to receive help and give help in regard to a digital solution. An active community and a professional support system will thus make the lives of your developers easier.
The absolute must for any headless CMS is a comprehensive, flexible, and complete API to fetch, update, and create any content. If you have a need to customise or build APIs tailored to your requirements, make sure the CMS supports this. An example of a method for building APIs is GraphQL, which is flexible and supports all kinds of clients.
The ability to build structured content makes it easy to create value-driven content like products, articles, and training courses that can be reused further down the line.
The authoring interface of a CMS should first and foremost make your content editors productive and effective. Make sure it is responsive, offers a logical overview like a tree structure, and supports workflow and permissions.
Reduce common problems related to managing images with features like automatic scaling and focal point support for fast and fuss-free editing.
A block editor can be a user-friendly option to enable your editors to create page oriented content and manage assorted content hierarchies.
Keep track of edits and easily revert back to past versions without having to update on the live site.
Chances are that a range of different people will contribute to your content, each requiring different levels of access. That means it is vital to pick a system that allows users to be designated as contributors, editors, or administrators. Each designation indicates a different level of authority, and dictates what operations each team member is able to do with your content.
Save valuable time and cut down on human errors by scheduling content publishing in advance. A must for busy marketing managers.
Make sure that your headless CMS of choice will support your development process and provide multiple environments for testing, staging and production.
Accessibility ensures your digital experiences can be accessed and enjoyed by everyone, even if they are blind. Your CMS should not put any limits on accessibility, but you still need to make sure you have the accessible content to go with it.
The more languages you speak, the more people you can talk to. A solid CMS should enable you to localise and manage content in different languages.
Make sure that users without the authority to publish content are still able to create content and submit it for approval. This will allow you to increase your contributors number without having to hand over complete control.
A good CMS should support both mobile and large desktop screens with a responsive and easy to use interface. Remember, satisfied users are productive users!
Customise in-line preview for enabling your web editors to preview content and possible presentations before publishing.
Any CMS you consider should have APIs to search across your entire content library, and be able to index it according to its type.
Your CMS should be able to publish multiple changes at once so there is no inconsistency in the experience.
Your CMS should have an ecosystem with ready made integrations and extensions. This might include libraries for developers, integrations with other systems, and extensions to the CMS.
Comments, reviews, ratings and other user generated content are all important for building trust in your brand. Make sure that the CMS you choose can handle this type of content.
Your organisation most likely would request multiple features, but do not confuse “feature rich” with “feature bloat.” Make sure that the features you are paying for are ones you will actually use. Do not select a headless CMS because it has the most features, without thinking about how useful they will be in the long run.
Ensure that you know how your preferred solution is priced, what parameters drive cost, and what the possible lifetime cost of the solution is.
Good performance exceeds handling of peak traffic—a great headless solution must also be scalable to meet your business goals, as well as performing to handle your content needs.
How reliable a headless solution is hinges on several factors, including what happens to your digital experiences during and after maintenance. Also, as part of a reliability assessment you should verify the vendor track record through documentation, community feedback, and analytic reports.
Keeping your content and customer data safe is a top priority. Consider your requirements where data should be stored, who has access, and the security certifications of the vendor. Also make sure that the vendor regularly tests for security issues and deploys updates and security fixes quickly.
A system that works for your current requirements but cannot scale with your growth is unacceptable. Verify whether there are any large businesses currently using a particular CMS to get an indication as to whether the system can handle growth. Other ways to ensure that a system will still work for you five years down the line is to check that the vendor is regularly releasing new features and functionality.
For a fully future-proof CMS, make sure it uses the latest tech. This will ensure it does not only solve current problems, but that it is also flexible and agile enough to adapt to future issues.
Carefully consider your own needs. Most businesses are happy with a solution delivered as a service, but you might have requirements for hosting in your own environments. If the latter option applies, make sure to investigate vendors thoroughly, as not all vendors can offer software that can be self-hosted.
You have to invest time into the training of the staff that is going to use the CMS and running it smoothly. Making sure that it will not take too long to train editors and developers on the system will save you significant time, money, and frustration in the long run.
Knowing who and where to turn to for support, and what form it takes, will help you to minimise the impact of unexpected events. Be sure to pick the system that offers a good level of support, and in the right form for you.
A living and active community surrounding a given headless CMS may provide important signs on the longevity of the solution. If many developers are involved, and if the vendor actively interacts with the community, chances are the solution will keep on being developed and issues will continuously be addressed.
To make sure you are making the best decision for your organisation, it is worth exposing your shortlist for a limited proof of concept. In this way you can get a taste of the real experience, without making a big investment. A small use case that takes a day or two to build should be enough to get a good picture of what each vendor is capable of—helping you narrow down your decision.
The market for headless content management systems has grown considerably in recent years, and can thus be a confusing mixture of professed features and services. But even though one vendor might be a rising star in the industry and can seem irresistible, you need to consider all features and make sure you choose what is right for your organisation and your particular needs.
When you choose the right headless CMS for your organisation, it is not just your content that will thank you. Allowing for better efficiency, productivity, accessibility, and consistency—a perfect headless solution has the potential to transform your digital experiences—for both your team working with it and your audience digesting your content and services.
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