How to lead a successful digital teamVegard Ottervig on
Leading a successful digital team can be tough. There are KPIs to hit, deadlines to reach and a whole load of different personality types to manage. So how do you rise to the challenge?
To help you get started we’ve put together some guidelines for leading your team to success.
Are your digital experiences lacking? Make sure you at least have the right CMS:
5 ways to successfully lead a digital team
1. Focus on innovation
According to research from MIT Sloan, 18% of global executives value innovation above all else when it comes to hiring a great digital leader. That’s because team leaders who prioritise innovation open the door to collaboration, creativity and experimentation.
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2. Secure funding for innovation
However much you value innovation, without funding it just ain't gonna happen. So as a digital leader, it’s your job to make sure a lack of funds doesn’t cause your design, prototyping and testing to grind to a halt.
To get leadership buy-in for your innovation project, be prepared to write up an operational plan for your short-term, medium-term and long-term goals, including plenty of metrics and milestones.
3. Set clear goals and communicate them
Every digital team needs something to aim for. Setting clear goals helps keep your projects on track, and ensures everybody is working towards the same thing. KPIs are a great way of tracking your progress, but to be effective, they need to be well-defined and communicated throughout the organisation. Once you’ve defined your realistic, actionable and measurable KPIs, communicate them to your team regularly.
4. Get to know your team
How are you supposed to lead a team if you don’t really know them? To evaluate the strengths and weaknesses of your team, take time to get to know each individual. And don’t stop at the people in your organisation – third-party contributors will be vital to your digital project, so it’s important you understand their role too. Found a weak link? Invest in skills development to fill the gap.
5. Assess your digital tools
Are they up for the challenge or do they need replacement? You’ve put together the perfect team – now it’s time to take an inventory of your tools. There are a few must-haves to ensure the smooth running of your project:
- CMS - the right CMS will help you manage content while boosting creativity and collaboration.
- Analytics - track your progress with intuitive analytics and reporting software. Make sure you choose a tool that makes it easy to carry out a periodical review of KPIs.
- Marketing automation - reach the right people across channels with automation software.
- CRM - stay connected to customers and streamline processes with Customer Relations Management tools.
Leading a digital team can seem intimidating, but trust us, it doesn’t have to be difficult. As with all projects, the key is planning, planning, and planning. Before you launch into a digital project, take time to weigh up your team members, lock down funding, take stock of your tools and define your goals. From then on in, KPIs, prototyping and plenty of pats on the back will ensure your hardworking team heads straight to digital success.